Visions Optical safety measures for Covid-19


Canada and the entire world are currently fighting against the outbreak of the coronavirus (COVID-19).

Visions Optical’s highest priority is the health and safety of our patients, customers, employees and professionals, and we are committed to supporting worldwide efforts to prevent the spread of the virus.

To contribute to limiting the spread of COVID-19, the majority of our stores will be closing until further notice.

Nevertheless, as we play an important role in the health sector by providing eye health services to the population, a few stores remain open at this moment to provide essential services to each region.

Emergency Services :

To provide the best possible support to all our customers, we have set up a central email address:

info@visionsoptical.com

Store and Clinic Closures

In response to the guidance received from the health authorities, we have made the decision to temporarily close our stores and eye clinics, in order to limit the spread of the Covid-19 virus.

However, rest assured that all pending eyewear orders are still in process, and we will do our very best to deliver it to your home if at all possible. One of our team members will be in touch with you shortly to give you an update on your order. Alternately, please feel free to reach out to us with any inquiry you may have by email at info@visionsoptical.com. Please provide a contact phone number to where we can reach you at and the location for which you inquire. Thank you for your patience and understanding.

Appointments

Unfortunately, at this time we are not taking appointments. If you had a booked appointment we will be contacting you to reschedule it.

Free Delivery

For contact lenses wearers who would like to renew their supply, as long as your prescription is valid, simply contact us at info@visionsoptical.com and we will be happy to take your order over the phone and arrange for it to be delivered directly to your home, free of charge!

For those who purchased a complete pair of ophthalmic glasses, we will deliver them directly to your home if at all possible, also free of charge, saving you the need to come to collect them. A team member will be contacting you as soon as your glasses are ready. If your new glasses require adjustments, we will be happy to serve you as soon as our services resume normally.

Staying informed

We assure you of our transparency and we commit to keeping you informed of any change in our activities. Any important changes will be posted on our website at https://visionsoptical.com/covid-19-safety. We also encourage you to regularly consult the announcements and recommendations issued by the Public Health Agency of Canada and to follow governments’ advice on how to stay safe.